EzPhone Recorder: Phone Recorder Software
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  EzPhone Recorder works with all voice modems as long as the modem driver is installed correctly.

The followings are recommended low price voice modems.
  Internal Modem
AOpen modem works on Windows 9x, 2000 and XP.

Model: FM56-PX
Price: < US$28
 
  Internal Modem
Zoom modem, works on Windows 9x, 2000 and XP.

Model: 3025C
Price: < US$28
 
  USB Modem
Creative modem works on Windows 9x, 2000 and XP.

Model: DE5671/73
Price: < US$40
 
  External Modem
AOpen Modem works with Windows 9x, 2000 and XP.

Model: FM56-EXV
Price: < US$60
 
 
 
 

Frequently Asked Questions

How to obtain EzPhone Recorder license key.

To obtain your license key, please have your EzPhone Recorder user id ready and click the link below after you logon to the internet. If you are a registered EzPhone Recorder user, in other words if you have already purchased EzPhone Recorder. You will be emailed with license key within a few seconds upon submission of the license request form.

After receiving this key, please click the Register button on your EzPhone Recorder toolbar and enter it into the license key field. EzPhone Recorder will now run on your machine permanently without any nagging screens.

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What is a voice modem and what are the recommended modems for EzPhone Recorder.

EzPhone Recorder virtually works with all voice enabled modems. Voice modem is just a regular dialup modem which in addition to its data/fax capabilities, also supports voice. When you purchase a modem, please make sure to check answering machine and voice function with your modem vendor.

To find out recommended modems and who makes them, please click the pictures on the left column of this page for further details.

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Does EzPhone Recorder monitor and record cellular phone conversations.

NO. EzPhone Recorder will monitor and record all land line phone conversations by using voice modems, but it will not record cellular phone conversations.

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Why EzPhone Recorder does not record my phone calls correctly.

This can be many reasons, the following lists a few possibilities and their solutions.

  • Please make sure your modem is a voice modem, you can find this information under Modem and Call Recording under Setup menu on EzPhone Recorder main window.
  • If EzPhone Recorder displays that your modem is not a voice modem but your modem user manual or packaging box mentioned its telephone answering machine capabilities,  this may indicate the wrong installation of the modem driver. Please check your installation CD came with your modem card, if re-installation of this modem driver does not resolve the problem, please visit modem manufacturer's web site to download the latest modem driver.
  • If your modem is Agere PCI Soft Modem and you want to record voice messages longer than 60 seconds, please obtain a new voice modem as this modem has driver bugs that will automatically stop recording after 60 seconds.
  • Please make sure the telephone line is connected directly onto the modem jack marked Line. In addition, make sure no other devices is plugged to the modem jack marked Phone as some modems may have problems in recording calls when this jack is plugged with telephone devices.
  • If you are using Windows 2000 or XP, please make sure EzPhone Recorder is not installed under limited user account so EzPhone Recorder has both write and read access right to its directory.
  • If you are running on XP with SP2, please be aware that windows XP will automatically update your modem driver from time to time. On certain modems, this may cause problems. If this happens, please let windows notify you of such an installation so you can discard these modem driver updates.
  • If you successfully used EzPhone Recorder before but it stopped functioning after upgrade to XP SP2, you can simply update your modem driver with the original one came with your modem card.

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Is EzPhone Recorder a PC-based phone answering machine.

EzPhone Recorder is NOT a PC-based phone answering machine. However, it is compatible with most answering machine software. If you are interested in using answering machine software along with EzPhone Recorder. We would highly recommend you to use EzVoice. It supports caller ID, 10 voice mailboxes, customized greetings and a lot more. Ideal for home and small business use. You can find out more details about EzVoice at the following link:

http://www.ezvoice.sunshinesoftsolutions.com

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Does machine need to be on all the time.

Yes. EzPhone Recorder is software, its machine codes need to be executed by CPU. Without machine running, EzPhone Recorder will not even be loaded into the memory. Therefore, it will not be able to record phone calls for you.

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I do not have cable / DSL modem, can I use EzPhone Recorder.

YES. EzPhone Recorder does not require you to have a Cable or DSL modem. You should be able to use most of functions such as recording incoming and outgoing calls without any problem. However, without an always-on internet connection, you will NOT be notified of newly recorded calls through email. 

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I have cable / DSL modem, can I use EzPhone Recorder.

YES. To use EzPhone Recorder, please make sure there is also a voice modem installed on your computer. You can then connect this modem to your telephone jack on the wall. If you are using DSL connection, please connect your voice modem to micro-filters supplied by your DSL service provider.

EzPhone Recorder utilizes your dialup modem as a voice telephone device to record phone calls for you. Therefore, it does not affect any of your existing internet connections and does not require you to subscribe to dialup connection or cancel your DSL/Cable service. You simply replace your telephone recording device with a computer installed with a voice modem.

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I have VoIP phone connection, can I use EzPhone Recorder.

YES. To use EzPhone Recorder, please make sure there is also a voice modem installed on your computer. You can then connect this modem to your telephone jack on VoIP adapter supplied by your VoIP service provider.

EzPhone Recorder utilizes your dialup modem as a voice telephone device to record phone calls for you. Therefore, it does not affect any of your existing communication connections. You just replace your telephone recording device with a computer installed with a voice modem.

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Does EzPhone Recorder work on Windows XP SP2.

YES. EzPhone Recorder works happily on Windows XP SP2. If you encounter problems after upgrading to SP2, please update your modem driver with the one came with your modem card.

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Why caller ID is not displayed.

Caller id is a service from your telephone service provider and you need to subscribe to this service to be able to see caller's name and phone number.

Caller id information can be obtained only if your modem hardware is capable of doing so. If you are unsure about your modem features, please check with your modem manufacturer for further details.

Different countries have different methods to transfer caller id to the called party. Thus, when you install modem driver for the first time, please make sure you have specified country correctly.

Caller id is normally delivered by telephone company to the called party between the first and second ring. Therefore, if someone answers the call before the second ring, EzPhone Recorder will not be able to capture the caller id. There is no way to fix this, it happens only to a particular call and is usually not a problem.

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Why EzPhone Recorder does not record or play legal announcement correctly.

To correctly record or play legal announcement through EzPhone Recorder build-in recorder, please make sure you have attached a microphone and speaker to your computer properly. Moreover, make sure EzPhone Recorder has used the right recording and playing devices that you have connected. 

To verify these settings, you can simply click Setup on EzPhone Recorder menu and choose Legal Announcement submenu item. A dialog window will be displayed, which contains a dropdown list of all sound devices on your computer. Select the correct playing and recording devices from the dropdown list and click Next button to proceed to Setup Legal Announcement window to verify your announcement and then click OK button on the popup window to save these settings.

Additionally, if you only record silence for your legal announcement, please move your mouth closer to the microphone, and re-record it to see whether the problem resolves.

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How can I import a pre-recorded legal announcement to EzPhone Recorder.

In most cases, it is recommended to use EzPhone Recorder built-in recorder to record your legal announcement as this built-in recorder will automatically adjust your recorded announcement and produce the optimized audio quality. However, if you already have a professionally recorded announcement and would like to import it, you can follow the instructions below:

To import a pre-recorded announcement to EzPhone Recorder, please make sure this greeting file is standard MS Windows wave file with PCM format, sampling rate 8000hz, 16 bits and mono channel. If your wave file is not in this format, you can use Microsoft sound recorder to convert this file to the above format. After that, you can simply copy this file to EzPhone Recorder installation directory to overwrite the legal announcement file, which is Legal.wav.

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Why phone recording stopped after a few seconds.
Why messages can only be recorded for a few seconds.

If your modem is Agere PCI Soft Modem and you want to record voice messages longer than 60 seconds, please obtain a new voice modem as this modem has driver bugs that will automatically stop recording after 60 seconds. If you are not using Agere PCI Soft Modem and still experiencing problems, this is typically due to the settings of  timeout value for hang-up or silence sensitivity as further explained below.

EzPhone Recorder will automatically stop recording if the time limit for the recording is reached. Therefore when you specify this timeout value, it is recommended not to provide small value, so it can record the whole conversation.

EzPhone Recorder will also detect silence and stop recording upon silence. If you provide big silence sensitivity, EzPhone Recorder will be very sensitive in detecting silence. In other words, even if the voice is still loud, EzPhone Recorder will consider it as silence and hence stop recording calls. Therefore, it is recommended not to provide big value for silence sensitivity.

To modify these settings, you can simply select EzPhone Recorder Setup menu item and choose Modem and Call Recording submenu item. A dialog window will then be displayed, click Next button on each dialog window until Setup End of Recording window is displayed. On this window, you will be able to increase the length of a recording and move the silence sensitivity slide to the left to decrease silence sensitivity value.

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Why email forwarding does not work correctly.

To be notified of newly recorded calls through email, you must have an always-on Internet connection. In addition, your email account should not classify call notification emails as bunk or junk mails. More importantly, you should configure email server and login info correctly in EzPhone Recorder. Make sure you have tested your email configuration by clicking Send a Test Email button on EzPhone Recorder Setup Email Notification and Forwarding dialog window.

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Does EzPhone Recorder work outside US and Canada.

Yes, EzPhone Recorder has been designed to comply with international telephone standards (ITU), and has been tested under various environments. To find out whether it works for you, you simply download a FREE trial at the product page on this site. You make purchase only when it suits your needs.

Thank you for your interests in EzPhone Recorder.

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How to remove EzPhone Recorder.

Go to Control Panel, click Add/Remove Programs. A window will pop up, select EzPhone Recorder from the program list and click Add/Remove button. The uninstall wizard will automatically remove this product from your hard drive.

Note: Your recorded voice messages will not be removed from the disk. They are left on your hard drive for your future references. To remove them, please go to the directory where you have installed this application, and manually delete them all.

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